Returns, Refunds & Cancellation

At HORVO, we want you to have a great experience with every purchase.

If there is an issue with your order, please contact our support team and we will do our best to help.

1. Return Eligibility

You may request a return within [7 days] of delivery, subject to the conditions below.

To be eligible for a return:

  • The product must be unused or in acceptable condition as applicable to the product.
  • The product should be returned with its original packaging and accessories where applicable.
  • You must provide your order number or purchase details.
  • The product must meet the conditions specified by HORVO for that particular item.

Some products may not be eligible for return due to their nature.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within [7 Days] of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or video of the product and packaging, where applicable

Our team will review the request and provide the appropriate resolution.

3. Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

Approved refunds will generally be processed to the original payment method or through the applicable payment process.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

4. Cancellation

You may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation requests cannot always be guaranteed, particularly once an order has been processed or shipped.

If the order has already been dispatched, you may need to follow the applicable return process instead.

5. Non-Returnable Items

Certain products or orders may not qualify for returns, including products that have been used, damaged after delivery, altered, or otherwise do not meet our return conditions.

Any product-specific exclusions will be communicated on the relevant product page.

6. Return Shipping

Return shipping arrangements may vary depending on the reason for the return.

For products that arrive damaged, defective, or incorrect, HORVO may provide an appropriate resolution after reviewing the claim.

For other return requests, applicable shipping costs may be the customer's responsibility.

7. Contact Us

For return, refund, or cancellation requests, contact:

Please include your order number in your message so we can assist you faster.

HORVO